Please look through some of the materials and links we’ve provided here. These may address many of your internet questions or aid you in troubleshooting some common issues, including email account set up steps.
Helpful Internet Guides by Diode
Alternative Web Browsers
Severe Weather/Electrical Outage Tip
Spring is here and with it comes severe weather and potential electrical outages.
We know how important your connection is, so here is a quick tip to make sure your equipment and connection are safe during severe weather.
When experiencing intermittent power surges or electrical storms, do the following.
Unplug your router from the electrical power outlet.
Unplug the CPE from the electrical power outlet. (the black box the size of your cell phone attached to the cord coming in the house from the outside connection).
Be sure to only unplug these 2 connections. We recommend unplugging them for a minimum of 5 minutes and then plug back into electricity. Wait a few minutes for the devices to process and reconnect. If the equipment does not reconnect, please call our office.