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Telephone Support

Experiencing Telephone Problems?
If you are experiencing telephone problems it may be a cordless telephone, answering machine, computer modem or satellite receiver that is actually the culprit. Before placing a service call try unplugging the telephone line cord to any or all electronic equipment that has phone line connection. If after unplugging this equipment one at a time and you are still experiencing difficulty please call our office at 402-793-5330 or 877-668-9749 for assistance.


Payment Reminder
Telephone payments received after the 20th of the month may not necessarily be reflected on your next bill. Please keep in mind when making payments.

Monthly Local Service


Basic Service
Dial tone- a service that allows you to make & receive local (non-toll) calls. Failure to pay local service rate and applicable taxes and fees will result in disconnection and loss of service. Local service is billed one month in advance.

Federal Line Charge
A flat monthly charge, established by the Federal Communications Commission (FCC), assessed directly to customers to help local telephone companies recover some of their costs in constructing and maintaining the local network. In July 2002, the FCC raised the SLC cap for community based telecom providers to $6.50 monthly for residential and single-line business customers. The SLC cap for multi-line businesses remains $9.20 per line. The FCC’s action brings the SLCs of independent companies in line with those charged by urban companies.

The SLC is part of the FCC’s campaign to promote competition in the U.S. telecom industry and reflects its intent to make end-user customers more directly responsible for these costs. The SLCs do not result in additional revenue for your local telecom provider.

Long Distance Service

Usage (1+) Calls
These are charges for individual toll (long-distance) calls (Dial 1) made through the long-distance company customers have chosen as their primary (1+) carrier.


Severe Weather/Electrical Outage Tip

Spring is here and with it comes severe weather and potential electrical outages. 
We know how important your connection is, so here is a quick tip to make sure your equipment and connection are safe during severe weather.
When experiencing intermittent power surges or electrical storms, do the following.


  1. Unplug your router from the electrical power outlet.

  2. Unplug the CPE from the electrical power outlet. (the black box the size of your cell phone attached to the cord coming in the house from the outside connection).

Be sure to only unplug these 2 connections. We recommend unplugging them for a minimum of 5 minutes and then plug back into electricity. Wait a few minutes for the devices to process and reconnect. If the equipment does not reconnect, please call our office. 

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